Your Trusted Partner in End-to-End IT Outsourcing
From daily support to long-term strategy, we provide scalable IT solutions that align with your business goals and budget. Let us manage your IT infrastructure so you can focus on growing your business with improved efficiency, security, and peace of mind.
Tailored IT Support for SME & MNC in Malaysia. Your B2B IT Solution Provider.
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Our IT Services
IT Support / Helpdesk
IT Consulting & Strategy
Cloud Solutions
Cybersecurity Solutions
Hardware & Software Procurement
Internet & Office Network Connectivity
IT Managed Outsourcing
Cyber Security Solutions
Our IT Security services are designed to safeguard your office network. We swiftly identify and address security vulnerabilities and weaknesses, ensuring the safety of your digital assets.
Cloud & Business Continuity Services
We offer cloud backup solutions and external data storage to keep your operations running smoothly during downtime. This means your business can continue functioning with minimal interruption, even in adverse circumstances.
Case Study
Case Study 1: Reliable Network Connectivity for a Growing Business
Industry:
Marketing & Advertising
Problem / Challenge:
The client faced frequent network outages and slow internet speeds, which disrupted client meetings and internal collaboration. Their office Wi-Fi was unreliable, and employees experienced dropped connections during video calls, impacting productivity and client satisfaction.
Solution Provided:
We conducted a full network assessment and identified bottlenecks in their existing infrastructure. Our team implemented a high-speed internet solution with failover capability, optimized their LAN setup, and installed enterprise-grade Wi-Fi access points for consistent coverage. Secure VLANs were configured to separate traffic and improve performance.
Customer Feedback:
“The team completely transformed our connectivity. No more dropped calls or slow speeds—our operations run smoothly, and client meetings are seamless. Highly recommend their services!”
Case Study 2: Cybersecurity Overhaul After a Security Breach
Industry:
Financial Services
Problem / Challenge:
The client suffered a phishing attack that compromised several employee accounts, leading to unauthorized access to sensitive financial data. They lacked multi-layered security and real-time monitoring, leaving them vulnerable to future threats.
Solution Provided:
We deployed a comprehensive cybersecurity solution, including advanced firewalls, endpoint protection, and multi-factor authentication for all users. Real-time monitoring tools were implemented to detect suspicious activity, and we provided staff training on cybersecurity best practices. Automated patch management was set up to keep systems secure.
Customer Feedback:
“Their proactive approach saved us from potential disaster. We feel confident knowing our systems are secure and monitored 24/7. The training was a game-changer for our team.”
Case Study 3: IT Managed Outsourcing for Complete Peace of Mind
Industry:
Interior Design
Problem / Challenge:
The client struggled with managing IT assets and maintaining system health. Devices were not regularly patched, and downtime was common, causing delays in project delivery and client communication.
Solution Provided:
We introduced a managed IT outsourcing service, taking full responsibility for their IT environment. This included proactive maintenance such as regular patching, real-time device health monitoring, and remote troubleshooting. We also implemented an asset management system to track hardware and software lifecycle, reducing breakdowns and improving operational efficiency
Customer Feedback:
“Outsourcing our IT was the best decision we made. Everything runs smoothly now, and we no longer worry about unexpected breakdowns. Their proactive maintenance keeps us ahead.”
Discover the IT Support Package that best fits your needs
ADVANCED
- IT administration & support services addon package
- IT Support & breakdown issues
- PC & notebook troubleshooting
- Network devices maintenance
- Server & NAS maintenance
- WAN & LAN network security
- Cloud Services
ENTERPRISE
- IT administration & support services
- IT Support & breakdown issues
- PC & notebook troubleshooting
- Network devices maintenance
- Server & NAS maintenance
- WAN & LAN network security
- Cloud Services
- Firewall network security & management
- Dedicated IT Manager
- Data backup, Disaster recovery & Business Continuity
- IT security & compliance
- IT security hardening, patch & management vulnerability
If you don't find a plan that suits you, we can always customize one according to your needs!
Free Consultation
IT Support Help Desk
Professional IT Support Services You Can Trust
Onsite Remote IT Support
Reliable & Fast Support Response Time
FAQ
No, we do not provide IT support for individual or home users. Our services are exclusively for corporate clients (B2B), focusing on business-level IT infrastructure services and solutions.
We work with corporate clients and organisations of all sizes from SMEs to large enterprises, across various industries that require professional IT support, cybersecurity, and infrastructure management.
No, we do not provide support for third-party software or account-related issues such as Google, Facebook or personal email login problems. Our expertise is in IT infrastructure & network, cybersecurity, cloud solutions, and corporate system management.
We specialise in a wide range of corporate IT solutions, including:
– Managed IT Support & Outsourcing
– Corporate IT Infrastructure Setup & Maintenance
– Cybersecurity Solutions
– Cloud Server services & Data Management
– IT Consulting & Strategy
Running a business can be tough if you don't have a reliable IT partner. Without a reliable partner, you might face these challenges:
Dealing with IT stuff is a real headache without the right in-house expertise to keep things running smoothly.
These constant cyber threats are seriously annoying, especially when it comes to keeping our data safe!
It feels like we are always stuck dealing with non-stop maintenance and bothersome updates for our software and hardware.
About Us
The Premier IT Support Company in Klang Valley, Malaysia Since our establishment in 2005, Prolusion has been a trusted provider of professional IT Support and IT Outsourcing Services. Our approach includes expert IT Consultancy tailored to your specific needs. We offer a comprehensive range of services designed to assist you in various aspects of IT Support, IT Solutions, IT Outsourcing, and managed IT services. At Prolusion, our tagline, “Your Reliable IT Support and IT Outsourcing Partner,” reflects our commitment to meeting your unique requirements. We specialize in crafting customized IT Solutions that precisely align with your needs.
KL Office
15.1, Menara One Mont Kiara,
Jalan Kiara, Mont Kiara,
50480 Kuala Lumpur, Malaysia.
PJ Office
Level 3, Menara Axis,
No 2, Jalan 51a/223, Seksyen 51a,
46100 Petaling Jaya, Selangor.
info@prolusion.com.my
Business Hours
Monday - Friday | 9am to 6pm
Weekend | Closed
WhatsApp Us
+601 2273 1616